Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Phone number
• Email address
• Residential or delivery locations.
• Identity information (if mandated by airport/security authorities)

B. Booking & Service Information

• Pickup and delivery addresses
• Preferred time slots for pickup
• Email address
• Number, type, and description of luggage
• Luggage images (optional)
• Order history

C. Payment Information

• Mode of payment
• Transaction details
• Billing information

We do not store card or banking credentials. Payments are processed through secure third-party payment gateways.

D. Device & Usage Information

• IP address
• Browser/app details
• Device identifiers
• Cookies and tracking data (for analytics and performance)

2. How We Use Your Information

We use your information to operate and improve our Services, including:

You may opt out of marketing messages anytime using email/SMS/WhatsApp unsubscribe options.

3. Sharing of Information

We do not sell customer data.

We may share information only with:

• Delivery partners and logistics personnel (for operational requirements)
• Payment gateway providers (for secure transactions)
• Airports, hotels, and verified partner businesses (when the delivery is booked through them)
• Government/security authorities (only when required by law)

All third-party partners are obligated to maintain confidentiality.

4. Data Storage & Security

We use industry-standard security measures to protect your information, including:

• SSL encryption
• Secure servers & firewalls
• Restricted employee access
• Monitoring for unauthorized activity

Despite best efforts, no digital transmission is 100% secure. By using the Service, you understand and accept this risk.

5. Data Retention

We retain your data only for as long as necessary to:

• Fulfill the Service
• Comply with legal requirements
• Resolve disputes
• Maintain booking history for your convenience

You may request data deletion anytime (Section 9).

6. Cookies & Tracking

Our website/app uses cookies and similar technologies to:

• Improve user experience
• Measure website/app performance
• Provide personalized suggestions
• Airport/security protocols

You can disable cookies in your browser settings, but some functions may be affected.

7. Children’s Privacy

Our Services are not intended for children below 18 years of age. We do not knowingly collect information from minors.

8. Marketing & Communication

By using our Services, you may receive:

• Booking updates
• Operational alerts
• Feedback requests
• Promotional messages (optional)

You can opt out anytime.

9. Your Rights

You may request the following anytime:

• Access to your stored data
• Additional attempts may involve rescheduling fees
• Correction of inaccurate information
• Data deletion (unless restricted by legal or airport compliance)
• Opt-out from marketing messages

Contact details provided below.

10. Third-Party Links

Our website/app may contain links to external sites. We are not responsible for their content or privacy practices.

11. Changes to This Privacy Policy

Frisbi may update this Privacy Policy at any time. Continued use of the Services implies acceptance of updated terms.

12. Contact Information

For privacy concerns, data deletion, or policy queries:

• Email: support@frisbi.in
• Contact Us: +91 885-065-2531
• Website: www.frisbi.in