Terms of Use

1. Definitions

• “Customer / User” – Any individual or entity booking or using Frisbi services.
• “Shipment / Luggage” – Bags, suitcases, boxes, or permissible personal belongings handled by Frisbi.
• “Order / Booking” – A scheduled request for pickup and delivery created by the Customer.

2. Service Overview

Frisbi provides luggage pick-up and delivery services within designated city/airport zones.

The service includes:

• Pick-up from provided location
• Secure handling and transport
• Delivery to confirmed drop location.

3. Customer Responsibilities

By booking the service, you agree to:

• Provide accurate pick-up & delivery details.
• Ensure someone is available during the scheduled time slots.
• Pack luggage securely to prevent damage or leakage.
• Declare fragile items in advance (additional charges may apply).
• Pay applicable service charges, taxes, and fees.

4. Prohibited Items

Customers agree not to transport items prohibited by law or unsafe for handling, including but not limited to:

• Cash, jewelry, gold, or valuables
• Electronics without declaration
• Liquids, inflammable items, chemicals, sharp objects
• Items prohibited under applicable Indian laws and regulations
• Items restricted by airport/security regulations

Frisbi reserves the right to inspect shipments in case of suspicion or compliance requirements.

5. Weight & Size Policy

Pricing and acceptance of luggage are based on declared dimensions and weight. If the actual weight/size exceeds the declared value, additional charges will be collected.

6. Delivery & Delays

Frisbi attempts timely delivery within scheduled slots.

However, delivery may be delayed due to:

• Weather disruptions
• Road restrictions or strikes
• Traffic congestion
• Airport/security protocols
• Incomplete or incorrect address

Frisbi is not liable for delays caused by factors beyond operational control.

7. Damage, Loss & Insurance

Frisbi takes utmost care in handling luggage.

However, liability is limited as follows:

• Maximum coverage: ₹1,999 per luggage (if insurance opted)
• Without insurance: Liability is limited to basic handling coverage only, excluding fragile/undeclared items.

Frisbi is not liable for the following:

• Improper packing by customer
• Normal wear and tear, scratches, or minor cosmetic damage
• Delay-related losses (missed flights, shows, meetings, etc.)
• Loss of prohibited, undeclared, or high-value items

8. Cancellations & Refunds

Order cancellations and refund eligibility are subject to the following terms:

• Full refund: Order cancelled ≥ 4 hours before pickup time
• 50% refund: Order cancelled 2 hours before pickup time
• No refund: Cancellation after pickup or failure to hand luggage to pickup team

Refunds are processed within 7–10 working days to the original payment method.

9. Unsuccessful Delivery

If the customer (or authorized receiver) is not available:

• Delivery will be rescheduled once without charge
• Additional attempts may involve rescheduling fees
• Luggage may be returned to the pickup location if customer is unreachable

Storage fees may apply after 24 hours of holding.

10. Payments

Accepted modes: Online payments (UPI / Wallets / Net Banking / Cards).

Orders are confirmed only upon successful payment.

11. Privacy & Data Usage

Frisbi collects customer information only for:

• Service fulfillment
• KYC and identity verification
• Safety & compliance
• Customer support & communication

Frisbi does not sell or share customer data with third parties, except for operations or legal requirements.

12. Customer Conduct

Customers shall not:

• Misuse the service or harass staff
• Use Frisbi for illegal shipment purposes
• Create fraudulent or duplicate bookings

Violation may result in denial of current and future services. Frisbi reserves the right to take appropriate legal action where necessary.

13. Modifications to Terms

Frisbi may update these Terms periodically.

Continued use of the service implies acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

15. Contact Information

For support, disputes, or escalations, please contact Frisbi at info@frisbi.in:

• General & Business Inquiries: info@frisbi.in
• Contact Us: +91 7418152531
• Website: www.frisbi.in