Shipping Policy

1. Service Availability

Our luggage pickup and delivery services operate within selected:

• Cities and metro regions
• Airports and hotels
• Partner networks

Service areas may expand or vary without prior notice.

To check availability, customers must verify location availability during the booking process.

2. Pickup & Delivery Slots

We recommend scheduling pickups upto 24 hours before travel to avoid delays.

If flexible slots are chosen, the pickup team may arriveany time within the selected window.

3. Pickup Process

At the time of pickup, the customer must ensure:

• Luggage is packed and sealed securely
• Accurate address, landmarks, and contact information are provided
• Someone is available for handover

During pickup, the delivery personnel may:

• Scan luggage tags
• Capture luggage images for record
• Verify customer identity (airport/hotel protocols)

Refusal/failure to hand over luggage at the scheduled time may lead to cancellation charges as per policy.

4. Delivery Process

At the time of delivery, the receiver must:

• Be available at the scheduled date
• Provide booking ID or verification details
• Inspect and acknowledge the luggage

If the receiver is not reachable or unavailable:

• One free rescheduling attempt will be offered
• Additional attempts may incur rescheduling or storage fees
• If unattended beyond 24 hours, luggage may be returned to pickup location (return charges apply)

5. Shipping Restrictions

Frisbi will not transport items that are illegal, dangerous, restricted, or prohibited by law, including (but not limited to):

• Cash, jewelry, gold, precious stones
• Electronics without declaration
• Liquids, explosives, toxic or flammable items
• illegal items by accordance by indian law.
• Perishable and high-value items

If such items are found, Frisbi reserves the right to:

• Cancel the shipment
• Notify authorities if mandated
• Charge penalties and damages if applicable

6. Packaging Responsibility

Customers are responsible for providing proper packaging for safe handling.

Frisbi is not liable for: s

• Damage due to inadequate packaging
• Fragile items sent without declaration

Packaging support may be offered at selected locations for an additional fee.

7. Delivery Timeframes

Estimated delivery time depends on:

• Distance
• Chosen service category (Standard / Express / Premium)
• Traffic, weather, and regulatory checkpoints

While we strive to meet scheduled delivery times, delays may occur due to circumstances beyond our control.

8. Tracking & Status Updates

Customers may receive shipment status updates through:

• SMS / WhatsApp / Email notifications
• Website / App tracking dashboard
• Customer support chat

Live tracking availability may vary by region.

9. Handling, Damage & Lost Shipments

Frisbi ensures professional handling throughout the delivery chain.

Maximum compensation applies as per the Insurance Policy / Terms & Conditions.

10. Refusal of Service

Frisbi reserves the right to refuse pickup or cancel delivery if:

• Prohibited contents are suspected
• Verification documents are not provided (airport/hotel regulations)
• The customer behaves abusively or engages in fraudulent activity

11. Payments & Charges

All shipping and delivery charges are calculated based on:

• Distance
• Number of bags
• Service category
• Add-on services (insurance, express service, packaging, storage, etc.)

Shipments are processed only after successful payment.

12. Support & Escalation

For delivery support, delays, package disputes, or feedback:

• Email: support@frisbi.in
• Contact Us: +91 885-065-2531
• Website: www.frisbi.in